Complaints

As a manufacturer of LED mirrors, we place great importance on ensuring that our products meet the highest standards of quality and reliability. Each mirror is crafted with precision, utilizing modern technology and durable materials. We want you to enjoy excellent lighting and full functionality every day.

However, if the product does not work properly or you notice any defects, you have the right to file a complaint.

For this purpose, we have prepared an easy-to-use complaints platform, available at: [Complaint Form] .
Once you submit your application, we will respond within 14 days and inform you of the next steps.

Important information regarding courier complaints

• Please check the condition of the shipment in the presence of the courier.

• If any damage is found, a damage report should be prepared and attached to the complaint form.

• Damage caused during transport (e.g. damaged packaging, broken mirror) must be reported within 24 hours of receiving the shipment .

• Complaints submitted after this deadline will not be accepted.